When someone is in crisis, it’s crucial to offer clear, mutually exclusive contact options. Many chatbots present a virtual assistant as the first point of contact before connecting users to a live agent. In this case, the “Contact Us” section is organized into three distinct choices:
- Ask the Virtual Assistant
- Chat live with our team
- Give us a call
These specific options enable users to access the help they need directly, without unnecessary delays. The only element missing is the inclusion of a mailing address.
